Every printer and multifunction device inside a customer environment generates information about usage, consumable levels, device status, and operating activity. Capturing that information creates a continuously updated view of the customer's print environment — and a foundation for making better supply, service, inventory, and customer decisions.
The Digitol Data Capture Agent transforms device-level information into actionable intelligence. Dealers and service providers can understand what devices are installed, what those devices consume, how they are being used, and where supply or service requirements are developing.
Importantly, that visibility does not have to stop at devices already covered by a managed print agreement. A broader view of the customer environment can expose printers and supply requirements that might otherwise remain invisible — creating opportunities to serve more of the customer's technology environment.
Digitol combines device monitoring with consumable intelligence, operational data, automation, and dealer-facing tools to create a more complete understanding of the customer's print infrastructure.
Capture device information including meters, consumable levels, device status, usage, and other operational data to maintain a current view of the customer's print environment.
Connect individual printer and MFP models with the supplies they consume, creating the product intelligence required to identify the correct OEM, remanufactured, or compatible consumables.
Use actual device activity and consumable information to anticipate supply requirements instead of relying on customers to recognize a need, identify the correct product, and initiate an order.
Connect device consumption with supply inventory and fulfillment activity to improve replenishment decisions, reduce unnecessary inventory, and provide better visibility into what has been shipped and consumed.
Use device hierarchies and consumable relationships to support recurring supply programs that simplify purchasing for customers while creating more predictable recurring revenue for the dealer.
Transform raw DCA information into usable dealer intelligence, helping teams identify device activity, supply requirements, exceptions, usage patterns, and opportunities that require attention.
Raw device data has limited value by itself. Digitol connects the information captured from the customer environment with product knowledge, operational workflows, and business processes so the data can drive action.
Collect device, meter, consumable, status, and usage information directly from the customer print environment.
Translate raw device information into fleet, consumable, usage, and operational intelligence.
Connect intelligence with supply, inventory, fulfillment, subscription, and other operational workflows.
Use the resulting intelligence to improve service, protect customer relationships, and identify new revenue opportunities.
A customer may have printers covered by a managed print agreement, additional departmental devices, personal printers, and equipment purchased through other sources. A broader DCA deployment can provide visibility across that environment rather than limiting intelligence to the devices already under contract.
That creates value for more than traditional Managed Print providers. Office Products dealers can use print-environment intelligence to identify and serve off-contract supply demand, while Managed Service Providers can gain visibility into the print infrastructure they encounter as part of the customer's broader technology environment.
Improve visibility across managed devices while identifying additional equipment and supply opportunities that can expand the customer relationship.
Move beyond waiting for toner orders by identifying the devices customers operate and the supplies those devices will require.
Add print infrastructure to the technology environment you understand and support, creating opportunities to serve the customer directly or collaborate with a print and supplies partner.
Better information creates value when it changes what the business can do. Device intelligence can reduce purchasing friction, improve operational decisions, strengthen customer relationships, and create new recurring revenue opportunities.
Know what devices customers operate and what they consume, reducing the effort required to identify, source, and replenish the correct supplies.
Use actual fleet and consumption intelligence to make more informed decisions about supply requirements, fulfillment, and inventory positioning.
Become more proactive by identifying customer requirements before they become problems or purchasing opportunities for another supplier.
Convert device and consumable intelligence into recurring supply programs and new opportunities across more of the customer's print environment.
Whether you manage print fleets, sell office supplies, support customer technology, or combine those services, Digitol can help transform device information into actionable intelligence that supports better service, greater automation, and new business opportunities.
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